Overview

Student Portal

To order via the Compass portal, students need to go to the Community menu and click 'Canteen'
     

They will be taken to the ordering dashboard.  They will see an upcoming orders.  To place an order they need to click to the 'Place Order' tab.
     

The student needs to select themself and click 'Next'.

     

They need to select the date and then if more than one menu is available for that date, select the menu they want to order from.  Click 'Next'.
     

The student can then click 'Add Item' to add items to their order.

     

They will see a summary of their total as they add items.  Students can also adjust the quantities of added items.
     

Clicking the arrow in the summary will expand their order.  Clicking the associated 'X' for an item will remove it from their cart.

     

Students can use the search function to locate an item.  When they have finished adding items to the order, they need to click 'Proceed to Review Order'.
     

When reviewing they can click the 'X' to remove an item.  Students can also type in some specific information in the 'Special Instructions' field if they need.
When they have finished reviewing their order, they can click 'Add Order'.

     

This will update the student's cart and take them back to the start of the ordering screen from where they can proceed to create another order for another day (or from another menu) before proceeding to pay for all orders they are placing.

     

When the student has finished creating orders, they need to click the 'Confirm and Pay' option to proceed.
This will open the payment screen.  It will show the student's available Compass Balance.  There is also an option to select to pay by credit card.  When they have selected their payment method, they need to click 'Process Payment' to pay and complete the process.

On the Canteen page under the Community menu, the student can click to the 'Orders' tab to view their upcoming or past orders.

     

To cancel an order, they can locate the order on their Upcoming tab and click the cancel option.  

Please Note: Orders can only be cancelled if this is done by the set cancellation time.  The refunded amount will be added to the student's Compass Balance generally within one Business Day of the cancellation.

Compass App

To place an order via the Compass School Manager App, the student needs to open the App on their device and click the menu (three stripes icon) option.  
In the list, click 'Canteen'.

     

The Canteen screen has three tabs, Dashboard, Place Order and My Orders.  They can click the tab headers to go to it or swipe across to move between tabs.

The Dashboard tab will show the student any upcoming orders.

To place an order, they can move to the Place Order tab.  The student will need to click 'Select Date' and choose the date they want to place their order for.

                       


They will need to choose from the available menus on that date which menu they would like to create an order from.

     

Students can scroll through the available items and click on the one they would like to add to their order.  They can adjust the quantity and then click 'Add Item'.  The student will need to continue adding items from the menu until they have added all they require.  At the bottom they will see the summary showing the number of items and the total.  They need to then click 'Add Order' to proceed.

                       


On the order summary screen the student can click 'Add Special Instructions' to add notes to their order.  They can click 'Create another order' to order for another day or from another menu.  If the student has multiple orders listed, clicking 'Remove' for a particular order will remove it from their cart.  When they are ready to pay for your order, or batch of orders, click 'Proceed to Checkout'.

     

By default the payment method will be the student's existing Compass Balance.  They will need to select their payment method and click 'Pay' to complete the process.

     

Students can swipe to the 'My Orders' tab to view their past and upcoming orders.  They can click an order to view the details.
To cancel an upcoming order, the student will need to click into the order and then click 'Cancel Order'.

Please Note: Orders can only be cancelled if this is done by the set cancellation time.  The refunded amount will be added to the student's Compass Balance generally within in one Business Day of the cancellation. 

Placing an order for your child as a Parent

Parents can place canteen orders for their child via the Compass Parent Portal or via the Compass School Manager App.

Parent Portal

To place a canteen order on behalf of their child (or children) when in the portal, parents need to go to the Community menu and select 
Canteen'.  This will take them to their Canteen dashboard.

     

They will see any upcoming orders and can click to the 'Place Order' tab to generate an order for their child.
They will need to select which of their children they are creating an order for.  They will then work through the standard canteen ordering screens to select a date, a menu, add items to the order and then add the order to their cart.

     

They can continue to create orders for each child, or multiple orders for their child.  When they have finished generating orders they then need to click 'Confirm and Pay' to proceed.

Parents can click on the 'My Orders' tab to view upcoming and past orders for their child/children.  If they have more than one child, each child will be listed across the top and they will need to select a child to have the order information display.

     

To cancel an order the parent needs to locate the order on the 'My Orders' tab and click the cancel option.

Please Note: Orders can only be cancelled if this is done by the set cancellation time.  The refunded amount will be added to the parent's Compass Balance amount generally within in 1 Business Day of the cancellation.

Compass App

Parents can place orders on behalf of their children via the Compass School Manager App.  To do so they need to click the menu (three stripes icon) and click 'Canteen'.

     

They will be taken to the Canteen Dashboard where they can see any upcoming orders.  If they swipe to the 'Place Order' screen they will be able to select the applicable child and create an order.  They can continue to add orders to their cart for each child, or multiple orders on different days and then proceed to pay.

     

Swiping to the 'My Orders' screen will allow the parent to view past and upcoming orders for their child/children.

Topping up a Student's Compass Balance