Staff Portal

To order via your Compass portal, go to the Community menu and click 'Canteen'
     

You will be taken to the dashboard.



Click 'Get started' or 'Place Order'
Select yourself and click 'Next'.
     

Select the date and then if more than one menu is available for that date, select the menu you want to order from.  Click 'Next'.
     

Click 'Add Item' to add items to your order.
     

You can see a summary of your total as you add items.  You can also adjust the quantities of added items, removing them with the associate '-'

You can use the search function to locate an item.  When you have finished adding items to your order, click 'Proceed to Review Order'.

     

When reviewing you can click the '-' to remove an item.  You can also type in some specific information in the 'Special Instructions' field if you need.
When you have finished reviewing your order, click 'Add Order'.
     

This will update your cart and take you back to the start of the ordering screen from where you can proceed to create another order for another day (or from another menu) before proceeding to pay for all orders you are placing.
     

When you have finished creating orders, click the 'Confirm and Pay' option to proceed.
This will open the payment screen.  If you have an available Compass Balance (your staff ID card has been topped up with an amount), you will see the total available.  You can click the little arrow to select to pay via credit card instead of your Compass balance.  If selecting credit card, you will be prompted to enter your card details.
     

When you have chosen your preferred payment option (Compass Balance or Credit Card), click 'Process Payment' to proceed.

On the Canteen page you can click to the 'My Orders' tab to view your upcoming or past orders.
     

To cancel an order, locate the order on your Upcoming tab and click the cancel option.  

Compass App

To place an order via the Compass School Manager App, open the App on your device and click More menu (three stripes icon) option.  

     

The Canteen screen has three tabs, Dashboard, Place Order and My Orders.  You can click the tab headers to go to it or swipe across to move between tabs.

The Dashboard tab will show you any upcoming orders.

To place an order, move to the Place Order tab.  Click 'Select Date' and choose the date you want to place your order for.

                       

Choose from the available menus on that date which menu you would like to create an order from.

     

Scroll through the available items and click on the one you would like to add to your order.  Adjust the quantity and then click 'Add Item'.  Continue adding items from the menu until you have added all you require.  At the bottom you will see the summary showing the number of items and the total.  Click 'Add Order' to proceed.

                       

On the order summary screen you can click 'Add Special Instructions' to add notes to your order.  You can click 'Create another order' to order for another day or from another menu.  If you have multiple orders listed, clicking 'Remove' for a particular order will remove it from your cart.  When you are ready to pay for your order, or batch of orders, click 'Proceed to Checkout'.

     

By default the payment method will be your existing Compass Balance, you can choose to add a credit card and use that as your payment method.  Select your payment method and click 'Pay' to complete the process.

     

You can swipe to the 'My Orders' tab to view your past and upcoming orders.  You can click an order to view the details.

     

To cancel an upcoming order, click into the order and then click 'Cancel Order'.

Please Note: Orders can only be cancelled if this is done by the set cancellation time. The refunded amount will be added to your Compass Balance generally within in one Business Day of the cancellation.

Topping up your Compass Balance