Emailing Parents of Left Students
Overview
There may be occasions on which you will need to communicate with parents whose children are no longer actively enrolled at your school.
To help facilitate this, emails to 'Left' parents can be sent either singularly or in bulk via the People Management module.
Permissions
In order to access the People Management module, staff will require either of the 'PeopleManagementBase' or 'UserRecordsAdmin' permissions.
For assistance with permissions please speak with your school's Compass Sponsor.
Emailing Left Parents
Hover over the Organisation icon and select People Management.
After clicking 'Search', a list of left students will populate below.
Depending on the intended audience of your email, you may like to narrow your search further by Year Level, Form/Class Group, House or another variable. Additional options can be found via the '+More' and 'Advanced' buttons.
For information on how to create and use advanced filtering, please refer to the 'Advanced Filtering' article from our Knowledge Base.
For final refinement, you may like to use the tick boxes to the left of student names to include/exclude their parent(s) as a recipient of the email.
Now that you have narrowed down your recipients, use the 'Actions' drop down menu to hover over 'Email' and choose 'Parents of Users'.
In the resulting 'Selection Confirmation' pop up, tick 'Include Left Parents'.
If you filtered your intended audience by selecting/deselecting tick boxes to the left of student names choose 'Selected People'.
Alternatively, if you would like to send your email to all filtered students' parents, choose 'Filtered People'.
A 'Send Email' window will open. Parents of the selected/filtered students will automatically populate into the Recipients list on the right hand side.
If needed, you can add recipients using the 'Add Recipients' button and/or remove recipients by clicking the red cross to the right of their name.
Left parents will appear in the recipient list with an orange warning icon next to their name. This is simply letting you know that the parent will still receive the email despite their inactive status.
Use the following fields to compose your email.
| Email subject | This is the subject of the email. |
| Mask sender email | If selected, emails sent using this service will be sent on behalf of a generic Compass email address. Recipients will not be able to reply to this email. If left unchecked, emails sent using this service will be sent on behalf of your registered email address. Replies to this email will then be directed to your registered email address. |
| Body | This is the details of the email. Staff can utilise the formatting functions at the top of this section to configure the details of the email. |
| Recipients | The right-hand side of the screen includes a list of the Compass users who will receive the email. Users can be removed from this list if they should not receive the email by clicking the associated red cross icon next to their details. Additional recipients can be added to the list via the 'Add Recipients' button in the top right hand corner of the screen. Recipients that are greyed out and denoted with a red exclamation mark icon will not receive this email when sent. This can be because they do not have a valid email address recorded in their user account; their account has been set to not allow emails or, in the case of parent user accounts, they may be set as 'Do Not Contact'. Please contact your school administration officer for further assistance. |
| Attachments | Click here to attach a file from your device to the email. File size can be up to 10MB. |
| Name (when adding Attachments) | The name of the attachment file that the recipient will see. |
| Select File (when adding Attachments) | The file chosen from your device that will be the attachment for this email. |
Related Articles
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Support
If you need any assistance with these processes, our Support Team can be contacted between 7am - 7pm Monday to Friday (excluding public holidays) via email to support@compass.education or by phone to:
Melbourne - 03 9005 5217 Brisbane - 07 3149 3223 Sydney - 02 8002 1054
Perth - 08 6141 8711 Darwin - 08 8919 4604 Dublin - 01 699 4305
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