Attendance Notifications

Overview

Compass can issue attendance alerts to notify parents when their child is not in attendance or late for class. You can choose to issue attendance alerts as an SMS, an email or both.

These alerts also integrate with Chronicle with an entry automatically recorded against a student's record that an attendance notification was issued. This allows you to then export report content on the frequence of students receiving these alerts if required.

Compass offers two modes for automatic attendance SMS and/or email alerts - 

Basic
There are four types of notifications you can enable

Advanced
There are four types of notifications you can enable and you can have multiple instances of each type (up to 15 per type) triggered.  This allows you to customise the alerts to cater for more diverse cohort needs.

Please Note: By default, schools will have the Basic mode.  You can choose to move to the Advanced mode, but once you have enabled the Advanced mode, you cannot revert back to the Basic mode.

Permissions

To enable/disable the Attendance Notifications, you will require the ConfigureBase permission.

To edit the content of the Chronicle template including the email notification wording, you will require the ChronicleConfigure permission.

For details on assigning Permissions in Compass, please refer to the 'Permissions' article from our Knowledge Base.

Enabling Advanced Mode

Before enabling Advanced Mode attendance notifications, we recommend you read through the Attendance SMS Basic Mode article and the Attendance SMS Advanced Mode article from our Knowledge Base to ascertain if enabling the Advanced mode is the best option for your school as you cannot revert back to Basic.

If you decide to proceed with the Advanced mode, to enable, you will need to go to the 'Tools' menu (cog icon) and select 'Administration Tools'.

     

Scroll down and select 'SMS - Attendance Config'.

     

Click 'Settings'.

     

Tick the box to 'Enable Advanced Attendance Notifications'.  Then click 'Update' to save your change.

     

Student Chronicle Entry

When an Attendance SMS/email is issued for a student, a Chronicle entry will be added to their profile.
     

SMS Report

When an Attendance SMS notification is issued it will display in the SMS Outbound Report. 

To view this report, go to the Administration Tools page (under the cog menu icon) and click the 'SMS Outbound Report' option.
    

The Carrier service will provide a delivery status for the message which is reflected in the 'Carrier Status' column of the report. 
Please see below for details on each status type (please note the possible status types are set and defined by the Carrier service).

Status	Type	Description
Aborted	Final	Message was aborted before reaching the SMSC.
Cancelled	Final	Message was cancelled by user before reaching SMSC.
Deleted	Final	Message has been deleted.  Message was deleted by a remote SMSC.  This may happen if the destination is an invalid MSISDN or opted out subscriber.
Delivered	Final	Message has been delivered.
Dispatched	Intermediate	Message has been dispatched and accepted for delivery by the SMSC.
Expired	Final	Message expired before delivery to the SMSC.  This may happen if the enquiry time for the message was very short.
Failed	Final	Message failed to be delivered.
Queued	Intermediate	Message is queued within REST API system and will be dispatched according to the rate of the account.
Rejected	Final	Message was rejected by the SMSC.
Unknown	Final	Message was delivered to the SMSC but no Delivery Receipt has been received or a Delivery Receipt that couldn't be interpreted was received.

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